CastingWords Support

We are here to help you! CastingWords online support is available from Jen and Mike at, or via the request form linked below.

We handle customer support inquries during US Eastern business hours and, when possible, check in on weekends and holidays in case of emergency. You can generally expect to hear back from us within one business day. We do not provide phone support at this time.

You can check your transcription order status on the tracking page. For more detailed info, and to download your completed transcriptions, captions, and subtitles, log in and visit your Account > Transcription Status page. For general questions, be sure to check out our FAQ.

Submit a request