CastingWords has changed our support process. Our goal is to provide prompter responses to your requests.  This site is part of the process.

We handle customer support inquries between 10 am and 5 p.m. Monday through Friday, U.S. Mountain Time. 

We do not answer very many emails on the weekends. We do check our email to make sure there is nothing time-critical (e.g., someone did not receive their one-day transcription on Friday.)

We only provide email support. We are a very small company and with limited resources which is why we do not offer phone support. We we try to have responsive email support and have a goal of responding to all requests within 1 business day.